Lloyds service to the bereaved criticised

By VICTORIA BISCHOFF FOR THE DAILY MAIL ‘When mum died, Lloyds made the grief even harder to bear’: Our writer’s moving account of why big firms MUST change the insensitive way they treat bereaved families. When Victoria Bischoff’s mother Julie died in April, Lloyds were unhelpful They made her call automated service and sent computer-generated letters An insensitive customer service‚Ķ read more →